Asset Management Manual
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1.1.4 Case studies

Case study: Asset management gap analysis and self-assessment effort of the US Federal Highway Administration (FHWA)

The FHWA is assisting state departments of transportation (DOTs) in conducting and reviewing the results of an organizational gap analysis, which includes a self-assessment. The self-assessment considers, at a minimum, the adequacy of organizational strategic goals and policies with respect to asset management, whether asset management is taken into account in the agency’s planning and programming of resources, as well as whether the agency is implementing adequate data collection and analysis policies, undertaking whole-life lifecycle cost analysis and undertaking programmatic risk assessments to support an effective asset management program.

Based on the results of the self-assessment, a gap analysis is undertaken to determine which areas of the agency’s asset management process require improvement. The self-assessment questions are available at

The FHWA works with state DOTs in undertaking the asset management gap analysis, which includes the following:

  • Review of asset management materials
  • Undertake and analyze the results of the asset management self-assessment
  • Interview key personnel from various offices
  • Conduct in-person, real-time asset management self-assessment (clarify and discuss responses in a group setting)
  • Interview state DOT senior agency leaders
  • Develop draft implementation plan
  • Coordinate workshop with DOT to review the draft improvement plan
  • Final implementation plan

Case study: Self-assessment using the IAM Toolkit

The Highways Agency in the UK (now named Highways England) made it a contract requirement for its asset support contracts for the contractor to undertake a competency assessment against the requirements of PAS 55 (a Publicly Available Specification published by the British Standards Institution (BSI)) in order to assess asset management capability. In the first year, the contractor is required to achieve maturity level 1 and after two years maturity level 2. The approach uses the Institute of Asset Management (IAM) self-assessment methodology and toolkit.

The level 2 assessment takes the following form:

  • A gap assessment of the current competencies through interviews with key staff and a review of relevant documentation
  • A report with recommended actions against each of the requirements in PAS 55 using the IAM assessment tool
  • A final review of the actions undertaken through furthered structured interviews and a final report assessing the maturity level
  • The outcomes of this approach will be a set of asset management competencies and an action plan to achieve level 3 maturity.

Figure 1.1.1 Example of a radar chart showing asset management competency clause scores


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