3.4.3.2 Proficient

A distinctive feature of proficient organizations with respect to works programming is their ability to support development of multi-year work programs. These organizations have typically succeeded in reaching a proficient level in other aspects of asset management, including data management, lifecycle planning, and performance management.

The above is evidenced by the existence of more reliable information and tools. These allow road managers to expand the programming time horizon, which is also leveraged by an increased commitment from senior executives to use business cases effectively in securing funds for road investment over longer periods.

Pavement and bridge management systems are well established as corporate tools, and their application is aligned with the business processes the agency has implemented for allocating resources. Other systems for managing slopes and/or embankments, accidents, and signs may have already been deployed. Evaluation and prioritization of treatment options are based on benefit-cost analysis, particularly in the case of pavements.

At the proficient level, risk is used as an additional criterion to identify and prioritize candidate projects for assets such as bridges, earthworks, and drainage or for projects related to road safety. Risk may also be taken into account to manage sources of uncertainty affecting program delivery, including costs, funding levels, and adverse environmental events. Risk management is an additional factor enabling the agency to prepare multi-year works programs.

This level also features mechanisms for managing stakeholder expectations so that the needs of particular groups are properly balanced with the strategic objectives of the road organization. At the same time, new means for capturing customer perception, such as road user surveys, are put into practice.